Warranty and Guarantee:
For unused or defective products, we will exchange your returned item for an identical item or issue a refund in accordance with our refund policy.
For unused or defective products, we will exchange them for a different item of equal or greater value, or refund per our return policy for up to 30 days after purchase. To qualify for exchange or refund the product must be brand new and unused. The customer is responsible for return shipping. Great Lakes Hobby and Toy is not responsible for lost or damaged packages after delivery occurs. Packages are usually shipped without a signature requirement. If you would like a signature required for delivery of your shipment please notify us at the time you place your order.
Any product ordered from our company may be returned for a refund for a period of up to 30 days after purchase. Purchase date is the date we shipped the item to you. Items returned must be brand new, complete, and in the retail package with cords still neatly tied, parts still in plastic bags unopened etc. We do not accept returns on items that would appear used and must arrive in our warehouse in brand new condition. Returns with missing parts, missing boxes, not packaged in the original retail box, or that appear to be used are not eligible for return. The item must be returned in the same condition it was delivered. This does not apply to defective items.
For items that are not considered defective, a 15% restocking fee will be applied for refund. No returns are accepted after 30 days from purchase; however, all of our items come with full manufacturer warranty. We will assist all of our customers with fast and prompt customer service in the event of a manufacturer defect.
Inventory and Stock Status:
If wish you to purchase an item that is out of stock, please send us an email requesting that we obtain the item. During normal business hours we update order status to inform you of any delay with your order. To obtain an update about your order please check the order status section of the website.
We make every effort to have correct pricing and shipping costs displayed on our website. In the event that shipping and or pricing may not be accurate due to a typographical error or other system glitch, we will contact you before your order is shipped. We reserve the right to charge the advertised price listed on our website for your order if pricing errors occur during your checkout process.
NSF Check Policy:
We charge a $20 fee for each check that is not honored by your bank. We reserve the right to hold orders paid by check until your check is cleared by the bank.
Order Cancellation Fee:
If a shipment that leaves our warehouse is refused, we will bill round trip shipping expenses, plus a 15% restock fee to recover our costs.
Your personal information including email addresses and credit card information will be strictly protected and not revealed to anyone outside of our company. We do not sell or disclose customer information to other companies or persons. We may offer our customers notification of sales, special pricing, or new products via email. If you would like to be removed from our notify list at any time please email us. Our servers and website stores are encrypted for your security. To ensure the security of our customers private information, purchases made at Great Lakes Hobby and Toy are secured by using Pay Palís industry leading protection.
Legal Information & Disclaimer:
GreateLakesHobby.com is not responsible for any loss or inconvenience that may be caused by a product malfunction or failure or delay of order delivery. This includes but is not limited to any personal injury or personal or business property loss as a direct result of failure or malfunction or delay in delivery of any of our products. ??Use of our website implies that you agree to our terms of service described on this page. By using this site you agree that all images and text are not to be copied without permission. You also agree that all legal jurisdiction belongs to Great Lakes Hobby and Toy of Sterling Heights, Michigan and no other jurisdiction applies. We look forward to helping you soon!